Unlock Smart Living

Frequently Asked Questions

We hope you have all the information you need. Still have questions? Check out this page for answers to frequently asked questions. Still stuck? Our support team is here to help. We're happy to help!

Everything you need to know about ordering & delivery. We aim to always deliver your order within 1-2 business days.

Order & Delivery

You will receive a confirmation email immediately after placing your order. Didn't receive an email? Check your spam folder or contact us at support@smartklink.nl .
Once your order has been shipped, you will receive an email with a track & trace code. This allows you to track your package.
We offer free shipping within the Netherlands and Belgium for the Klink Smart One and Klink Smart One Pro.
Please contact us as soon as possible if you want to cancel your order. If the order has already been shipped, you can return it after receipt.
How to mount our door handles? Handy when you get stuck when installing the Klink Smart One.

Assembly

Remove the old door hardware with a screwdriver or cordless drill. Check that the door and lock hole are clean and fit.
Use the manual that comes with the product. Place the smart door fitting and secure it with the screws provided. Make sure everything is firmly in place before activating the lock.
No, the Klink Smart One is designed for easy installation. No technical knowledge required!
In this section you will find all general information about our products, such as dimensions and other product specifications.

General

The Klink Smart One is suitable for most standard doors. Check our specifications on the product page for more details.
The batteries of the Klink Smart One last an average of 10,000 operations, which is about half a year with normal use.
Yes, the Klink Smart One supports integration with Google Home, Homey and Amazon Alexa.
Do you want to return your product(s)? Here you will find our step-by-step plan to return your products the right way.

Returns

You can return for free within 30 days of receipt. Contact our customer service to start the process.
We offer a standard 2-year warranty on all our products. Defective within this period? Contact us and we will solve it for you.
Send an email to support@smartklink.nl with a description of the problem and your order number. We will provide a suitable solution.

We are here for you!

Are you stuck? No problem, we are here for you.

Easy returns

Register your return here within 30 days.

High quality

Built and designed with precision and durability