Unlock Smart Living

Frequently Asked Questions

We hope you have all the information you need. Still have questions? Check out this page for answers to common questions. Can't figure it out? Our support team is here to help. We'd love to help!

Everything you need to know about ordering & delivery. Our aim is always to deliver your order within 1-2 business days.

Ordering & delivery

You will receive an email confirmation immediately after placing your order. Didn't receive an email? Check your spam folder or contact us at info@klink.ae.
Once your order is shipped, you will receive an email with a track & trace code. This allows you to track your package.
We offer free shipping within the U.A.E. for the Klink Smart One and Klink Smart One Pro.
Please contact us as soon as possible if you wish to cancel your order. If the order has already been shipped, you can return it upon receipt.
How do you assemble our door handles? Helpful when you get stuck installing the Klink Smart One .

Montage

Remove the old door hardware with a screwdriver or cordless drill. Check that the door and lock hole are clean and fit.
Use the manual provided with the product. Place the smart door hardware and attach it with the screws provided. Make sure everything is securely fastened before activating the lock.
No, the Klink Smart One is designed for easy installation. No technical knowledge required!
In this section you will find all general information about our products. For example, dimensions and other product specifications.

General

The Klink Smart One is suitable for most standard doors. Check our specifications on the product page for more details.
The batteries of the Klink Smart One last an average of 10,000 operations, which amounts to about six months with normal use.
Yes, the Klink Smart One supports integration with Google Home, Homey and Amazon Alexa.
Want to return your product(s)? Here you can find our step-by-step plan to return your products the right way.

Returns

You can return free of charge within 30 days of receipt. Please contact our customer service team to start the process.
We offer a standard 2-year warranty on all our products. Defect within this period? Contact us, and we'll fix it for you.
Please email info@klink.ae with a description of the problem and your order number. We will provide an appropriate solution.

We are here for you!

Just can't figure it out? No problem, we're here for you.

Easy returns

Report your return within 30 days here.

High quality

Built and designed with precision and durability